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Articles
Adding an End Date to a Subscription
If you need to end date a subscription e.g. because it is a yearly membership or a member is...
Cancelling Suspensions
Occasionally you may need to cancel an upcoming or in progress Suspension where a member changes...
Changing A Member Subscription
The following will walk you through changing a Member subscription e.g. switching someone from a...
Configuration - Creating a Group
Groups in FitBox can be used for a number of purposes e.g. sending messages or emails to all or...
Creating Time Period Memberships with Single Payments
To create a membership that only has one payment and lasts for a certain time period follow the...
Creating a Pass/Session Pack
To create a membership limited to a certain number of sessions in total, like a 10 Pass pack,...
Editing upcoming invoice amounts on Subscriptions
To edit the upcoming invoice amount for a user e.g. to apply a discount or add a purchase made in...
Failed Transactions
The following will take you through where to find failed transactions and how to re-run them....
How to transfer my Wallet Credit to Again Faster
Investment Plan and Payout FAQs
Payout Schedules: The default payout schedule from fitbox is once per week on a Friday. You...
Limiting Bookings Based On Subscription
Groups can be specified to specific classes and/or they can be limited based on the membership...
Suspending a Member Subscription
If a member is going away for a period of time and you wish to suspend their payments follow the...
Transaction Fees and How To Pass Them On
We are working with a new player in the space with a very compelling offering....
Updating your Stripe Account details
If you need to update the account details for Stripe, follow the steps below. Navigate to...
Viewing Financial Reports
The following article will show you how to view you Revenue, Investment Plan amounts and Bank...
Viewing Transactions
The following article will walk you through where to view the Transactions associated with the...
Waived Fee Memberships
Waived fee memberships can be used for anyone you don't intend to charge e.g. those doing a free...
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