About message inquiries in Affliate Systems Print

What is the importance of promptly responding to message inquiries in the Affiliate Systems platform? Prompt response to message inquiries is crucial as the interest of a potential member can be fleeting. If we don't respond quickly, they might lose interest or move on to another gym. Hence, it's important to set a standard response time, ideally within three hours. Watch Video

What should a standard response to an inquiry include? A standard response should include a personalized message addressing the specific wants and concerns of the inquirer. This shows that we are listening and care about their needs. The rest of the message should explain what we do, provide an opportunity for them to join, and end with a signature. Watch Video

What is the purpose of the PS section in the response message? The PS section is used to invite the inquirer to bring a friend along to the free intro. This simple invitation can have a huge impact on how many people bring a friend to the intro. Watch Video

How can we ensure consistency in responding to inquiries? To ensure consistency, it's important to have a standard message reply and a set maximum response time. All staff dealing with inquiries should be trained on this system and it should be used 100% of the time. Watch Video

What are the steps to handle message inquiries effectively? The steps include writing up a version of the standard message reply, setting a standard for the maximum response time, training staff on the system, and using the system consistently. Watch Video

Why is it important to personalize the response to an inquiry? Personalizing the response shows that we are listening and care about the inquirer's needs. It also gives us an opportunity to address any specific concerns they may have. Watch Video

What is the role of staff in handling message inquiries? Staff play a crucial role in handling message inquiries. They need to be trained on the system and understand it entirely. They should use the system consistently to ensure a high conversion rate. Watch Video

How does a quick response to an inquiry impact the conversion rate? A quick response increases the chances of converting a potential member. The interest of a potential member can be fleeting, and if we don't respond quickly, they might lose interest or move on to another gym. Watch Video

How can I ensure that no potential member falls through the cracks? By having a system in place for responding to inquiries, you can ensure that no potential member falls through the cracks. This includes having a standard response time, a standard message reply, and using the system consistently. Watch Video

What should I do if I have any questions or comments about handling message inquiries? If you have any questions or comments about handling message inquiries, you can drop a post in the group for assistance. Watch Video