The video explains the process for members with active subscriptions on how to suspend or cancel their membership. Members can click on the "suspend" option and specify the start and end dates for the suspension. There's an option to prorate the next invoice to account for any gaps or overlaps in the membership. Members can also cancel their subscription by clicking on the "cancel subscription" option. They have the choice to either immediately cancel the membership or set a future cancellation date. The video provides guidance on how to update the subscription end date and finalize the cancellation without the need to revisit and do it later.
